IP-PBX system, which stands for Internet Protocol Private Branch eXchange, is a private telephone network used within a company or organization, using Internet Protocol to connect telephone extensions of a company to outside public telephone networks as well as to internal network, applying for business, restaurant, school, hospital, and most of organization with many branches. All voice data is transmitted over IP or LAN / WAN / Internet.
This technology provides advanced communication features and robust scalability for all business. IP PBX can also connect to PSTN phone network via Voice Gateway system/device.
Organizations do not need to change current communication infrastructure with the outside. The normal subscriber can be kept while setting up IP PBX. By this way, IP-PBX system owns not only full features of an analog operation, but also many advanced features of an IP application.
Call Center is a centralised office used for receiving or transmitting a large volume of requests by telephone. Call Center is built natively on Voice-over-IP (VoIP) protocols.
With the development of information technology at present, enterprises now have more choices in managing relationships and transactions with customers. Call Center is a form of supporting customer, which is upgraded to Contact Center. Business can set up this system by their own, or hire an outsourcing agent. Traditional Call Center system is a form of communication with customers by telephone.
And, Contact Center is unified combination of methods interacting with customers by phone, e-mail, website, chatbox (direct dialogue) or send instant messages.
With Contact Center system, enterprise can combine many forms, including:
Cloud computing is computing in which large groups of remote servers are networked to allow centralized data storage and online access to computer services or resources. Clouds can be classified as public, private or hybrid.
Cloud computing relies on sharing of resources to achieve coherence and economies of scale, similar to a utility (like the electricity grid) over a network. At the foundation of cloud computing is the broader concept of converged infrastructure and shared services.
Cloud computing, or in simpler shorthand just “the cloud”, also focuses on maximizing the effectiveness of the shared resources. Cloud resources are usually not only shared by multiple users but are also dynamically reallocated per demand. This can work for allocating resources to users. For example, a cloud computer facility that serves European users during European business hours with a specific application (e.g., email) may reallocate the same resources to serve North American users during North America’s business hours with a different application (e.g., a web server). This approach should maximize the use of computing power thus reducing environmental damage as well since less power, air conditioning, rackspace, etc. are required for a variety of functions. With cloud computing, multiple users can access a single server to retrieve and update their data.
Benefits of Cloud Computing
Cloud computing allows applications to reduce depending on infrastructure. With cloud services, user can use advanced application without investing adequate infrastructure.
Users pay by quantity of using and/or needs of using. Data is stored in the cloud instead of computer. Handling and editing data will be totally implemented on cloud. The independence between devices and locations helps users be able to access to the cloud anytime, anywhere, via a variety of devices, within Internet connection.
South Telecom is corporation specializing in providing solution and service of VoIP (Voice over IP). We always study, improve, and develop VoIP services, satisfying customer’s demand and contributing to success of enterprise.
South Telecom has provided international voice service with low price since 2006. Our services are “challenged” in many types of corporation: Telco provider, Bank, Financial company, Airlines, E-Commerce…