WorldfoneCC (Worldfone Contact Center) is rental service of Contact Center / Call Center system based on cloud computing technology, helping enterprise to own a professional Call Center system quickly and effectively, without investing phone line infrastructure, IP PBX, Contact Cetner system, terminals…
WordfoneCC contact center / call center cloud service
WordfoneCC contact center Diagram
Detail of WorldfoneCC features
WorldfoneCC offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems.
IVR allows customers to interact with Call Center via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.
Purpose of this feature is saving the cost for customer. When customer calls to Call Center, it will request customer to hang up, or automatic hang up( depending on company’s option), and right after that, system will automatically call customer back, as well as connect to Agent Group.
Allowing callers to leave messages in case operators are busy or out of duty.
Statistics & Reports generated by WorldfoneCC can help customer to better manage customer relationship management (CRM) call center, providing customers and prospects with the best possible support.
Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, WorldfoneCC call center system provides a wide range of monitoring functions.
South Telecom provides WorldfoneCC system with advantages:
|Contact Center - WorldfoneCC||Micro||Basic||Standard||Pro||Advance|
|Installation and training||1,000,000||1,500,000||2,000,000||3,000,000||Contact us|
|Monthly charges of Cloud WorldfoneCC service||900,000||2,137,500||4,050,000||10,800,000||Contact us|
|Q'ty of Agents (Supervisors included)||2||5||10||30||> 30|
|Q'ty of Supervisors||1||1||2||3|
|Time for storing records||60 days||60 days||60 days||60 days|
What are Call Center and Contact Center?
Call Center is a centralised office used for receiving or transmitting a large volume of requests by telephone. Call Center is built natively on Voice-over-IP (VoIP) protocols.
With the development of information technology at present, enterprises now have more choices in managing relationships and transactions with customers.
Call Center is a form of supporting customer, which is upgraded to Contact Center. Business can set up this system by their own, or hire an outsourcing agent.
Traditional Call Center system is a form of communication with customers by telephone. And, Contact Center is unified combination of methods interacting with customers by phone, e-mail, website, chatbox (direct dialogue) or send instant messages.
With Contact Center system, enterprise can combine many forms, including:
Call Center/Contact Center is integrated with customer database, or Customer relationship management (CRM). When client calls, operator can totally access comprehensive information about them, such as name, hobbies, buying habits,…