Worldfone Contact Center Service – WorldfoneCC

WorldfoneCC (Worldfone Contact Center) is rental service of Contact Center / Call Center system based on cloud computing technology, helping enterprise to own a professional Call Center system quickly and effectively, without investing phone line infrastructure, IP PBX, Contact Cetner system, terminals…

WordfoneCC contact center / call center cloud service

Call Center - Contact Center Services , For rent IP PBX Contact Center

WordfoneCC contact center Diagram

Detail of WorldfoneCC features

  • Basic IP PBX features

WorldfoneCC offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems.

  • IVR-Interactive Voice Response

IVR allows customers to interact with Call Center via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.

  • Automatic Callback feature

Purpose of this feature is saving the cost for customer. When customer calls to Call Center, it will request customer to hang up, or automatic hang up( depending on company’s option), and right after that, system will automatically call customer back, as well as connect to Agent Group.

  • Popup customers’ information
    • WorldfoneCC has feature displaying customer’s information, when customers calls into the system, WorldfoneCC will display the relevant data of them, supporting companies to improve service quality.
    • Reviewing the history of customers in the system.
  • Click-to-call
    • Allowing users to call directly via computer’ screen, developing customer support service.
    • Saving time for Agent.
    • Simple to use.
  • Voicemail

Allowing callers to leave messages in case operators are busy or out of duty.

  • Voice Recording
    • Recording a part or all of calls.
    • Playback via web browser.
  • Statiscial and report

Statistics & Reports generated by WorldfoneCC can help customer to better manage customer relationship management (CRM) call center, providing customers and prospects with the best possible support.

  • Realtime Monitor

Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, WorldfoneCC call center system provides a wide range of monitoring functions.

  • Agent Work Status
  • Current Agents
  • Trunk Usage
  • Sending SMS (www.wordsms.vn)
    • System supports for sending emails to customer in CRM data, or customer’s list of phone number.
    • Reporting & Analytics.
  • Live chat
    • System supports for live chat with customer.
    • Receiving and assigning to Agents
    • Monitoring, Reporting & Analytics.
  • Email ticket
    • System supports for sending emails to customer in CRM data, or customer’s list.
    • Reporting & Analytics.

The benefit of CLoud WorldfoneCC service

Dịch vụ cho thuê tổng đài contact center giá rẻ

    • Cost saving: Enterprises need only to take payment of PBX service charge, register and enjoy benefit from our service. Pay as you go.

Dịch vụ cho thuê tổng đài contact center với độ linh hoạt cao, chi phí thấp dành cho doanh nghiệp tại tp hcm, hà nội

    • High flexibility: Enterprise can use WorldfonePBX system everywhere( office, home, public). Especially, PBX system will not be interrupted when enterprise moves office.

Dịch vụ tích hợp tổng đài contact center hiệu quả, chi phí thấp tại tp hcm, hà nội

    • High reliability: database on WorldfonePBX system is saved and secured in our data center

Dịch vụ lắp đặt tổng đài contact center nhanh chóng, chuyên nghiệp và chi phí thấp

    • Quick implementation: our system can be implemented in 4 hours.

Dịch vụ nâng cấp tổng đài contact center giá rẻ, nhanh chóng

  • Easy expanding: South Telecom provides many services responding for enterprise with size from 1 to 500 extensions

South Telecom provides WorldfoneCC system with advantages:

Tổng đài contact center với chi phí thấp dành cho doanh nghiệp

    • Low cost: South Telecom owns the technology and source code that could be provided at a reasonable cost level, but still appropriate with small/ medium enterprises( 5-50 agents), and also large enterprises.

Tổng đài contact center tối ưu trên nhiều thiết bị

    • Diversity Equipment: South Telecom designs IPCC system integrated with a variety of devices from many different vendors, getting advantage for deploying, operating and expanding.

Hệ thống tổng đài contact center đơn giản trong triển khai, vận hành và sử dụng

    • Easy to use: after years of development, the IPCC system has been optimized to suit the operation of enterprises in Vietnam. The system can be implemented, used and developed in a simple way.

Linh hoạt sử dụng contact center

    • Diverse applications: user can use IPCC system as standard Call Center system, CRM, telesales support, free internal communication, worldfone…

Tích hợp tổng đài contact center với nhiều hệ thống khác nhau

    • High integration ability: South Telecom proactively adjusts and combines with other systems, such as Service desk, CRM…Thus, the system can be upgraded and edited easily.

Tổng đài contact center vận hành và khắc phục sự cố nhanh chóng

  • Supporting and troubleshooting problem quickly: If the system occurs any problem, South Telecom’ staff will handle & solve it quickly. Customers don’t need to wait foreign expert with packaged systems.

Pricing

Contact Center - WorldfoneCCMicroBasicStandardProAdvance
Installation and training1,000,0001,500,0002,000,0003,000,000Contact us
Monthly charges of Cloud WorldfoneCC service900,0002,137,5004,050,00010,800,000Contact us
Q'ty of Agents (Supervisors included)251030> 30
Q'ty of Supervisors1123
Channels/lines trunking24816>30
Time for storing records60 days60 days60 days60 days

For more information, please see the detail here

Request-Demo

What are Call Center and Contact Center?

Call Center is a centralised office used for receiving or transmitting a large volume of requests by telephone. Call Center is built natively on Voice-over-IP (VoIP) protocols.

With the development of information technology at present, enterprises now have more choices in managing relationships and transactions with customers.

Call Center is a form of supporting customer, which is upgraded to Contact Center. Business can set up this system by their own, or hire an outsourcing agent.

Traditional Call Center system is a form of communication with customers by telephone. And, Contact Center is unified combination of methods interacting with customers by phone, e-mail, website, chatbox (direct dialogue) or send instant messages.

With Contact Center system, enterprise can combine many forms, including:

  • Phone: to manage calls from customer, and from Center
  • Web: customer visiting website can leave their information( email, phone number…) for contacting later
  • Email: to manage information of customer via mail
  • Chat/instant messaging: direct communication between customer and supporting center
  • SMS: to communicate by SMS
  • Fax: automatically sending and receiving fax

Call Center/Contact Center is integrated with customer database, or Customer relationship management (CRM). When client calls, operator can totally access comprehensive information about them, such as name, hobbies, buying habits,…